Here you will find answers to our most common customer questions about orders, shipping, fragrances, returns, payments, and more.
If you need additional help, our support team is always available at info@verstylestore.ae or +971 55 138 6484.

1. Product & Fragrance Questions

Are your perfumes original?

Yes, all fragrances sold on Verstyle Store are 100% authentic, sourced from authorized distributors or official suppliers. We do not sell replicas, copies, or counterfeit products.

Can I ask questions about a perfume before buying?

Absolutely. Customers are welcome to ask about:

  • Fragrance notes

  • Longevity and projection

  • Season and occasion

  • Similar scents

  • Batch differences

  • Recommendations based on your preferences

Simply contact us through:

Our team will be happy to guide you.

Can I request help choosing a fragrance?

Yes. Tell us what type of scents you like, and we will recommend perfumes tailored to your taste fresh, woody, floral, oriental, niche, etc.

Do you offer samples or testers?

At the moment, we do not offer sample sizes. All our products are sold as retail bottles unless otherwise indicated.

2. Orders & Payments

What payment methods do you accept?

We accept secure payments through:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • Cash on Delivery (COD, UAE only)

Our checkout is fully encrypted for your safety.

Can I cancel my order?

You may cancel your order within 24 hours or before it is dispatched, whichever comes first.
To cancel, email us immediately at info@verstylestore.ae.

3. Shipping & Delivery

Do you deliver across the UAE?

Yes, we offer delivery across all Emirates.

How long does delivery take?

Orders are typically delivered within:

  • 1–5 business days inside the UAE (depending on your location)

You will receive a confirmation message once your order is shipped.

How much is shipping?

  • Standard shipping fee within the UAE: 15 AED per order.
  • All prices displayed on our website are inclusive of UAE VAT.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link or tracking number from our courier partner.

4. Returns & Refunds

What is your return policy?

You may return unopened and unused products within 7 days of delivery.
Items must be in their original sealed packaging.
Defective, damaged, or incorrect items are eligible for free replacement or refund.

Who pays for return shipping?

Return shipping for non-defective items is paid by the customer.
If your order arrives damaged, incorrect, or defective, we cover all return and replacement costs.

How long does it take to get my refund?

Once we receive and inspect your return, refunds are processed within 7 business days.
Refunds may take 7–14 days to appear, depending on your bank or payment provider.

5. Account & Support

Do I need an account to order?

No, you can check out as a guest.
However, creating an account allows you to:

  • Track your orders

  • Save delivery information

  • View past purchases

  • Receive special offers

How can I contact customer service?

You can reach us anytime at:

We respond as quickly as possible.

6. General Questions

Do you offer gift wrapping?

Yes, gift wrapping may be available for selected items. Fees will be displayed at checkout.

Do you sell gift cards?

Gift cards are coming soon. Follow our social media for updates.

Are your prices inclusive of VAT?

Yes. All prices display the final amount payable, including UAE VAT where applicable.